Take the satisfaction pulse of your customers continuously, provide them with the answers they’re expecting when they need them, get rid of friction in the handling of incidents.
We analyse the data from your customer portfolio: duration of the sales cycle, purchasing frequency, handling of incidents, the most frequent requests, commercial activity, productivity, ROI of your actions.
With the help of a half-day workshop involving your marketing teams, we document your customers’ path and identify friction and action mechanisms to generate growth.
We document your processes and develop simple tools to help your support teams to meet your customers’ expectations and exceed them.
We work with your marketing, sales and customer service teams to bring together everything your customer service needs to know and do in one unique guide. The Customer Service playbook is a great tool for managing and training your teams.
We integrate and define the parameters of the HubSpot CRM. This includes importing your databases, their segmentation and the full parameterisation of automated information flow essential for your customer support teams.
Ticket pipelines, knowledge bases, satisfaction surveys, dashboards and reporting: we equip your customer service teams with the best support technologies to help them to focus on the essentials, your customers’ success.
Getting familiar with the HubSpot CRM and the Service Hub platform to improve productivity
Training in Inbound methodology applied to Customer Service
Intensive coaching to facilitate adoption and change
Onboarding of your new customer support employees with tailor-made training.
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13 Rue Julien Veyrenc
26000 Valence
8 Rue de Mulhouse,
75002 Paris
19 Place Jean Jaurès,
13005 Marseille
+33 09 83 71 15 10
Contact usWe help industrial SMEs and industry service companies grow their businesses by generating qualified leads, acquiring new customers, engaging and retaining them. For this we rely on Inbound Marketing and Inbound Sales which allow us to build an evolving and predictable business in the digital age.
Our main implantations are in Valence, Marseille and Paris (France)
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